Dear Customer ❤️
From the bottom of our hearts, thank you for trusting us. Every order you place means real meals for cats who are waiting for help.
We're a small but deeply committed team that does its best to respond to everyone and provide real help. Due to a high volume of messages, email response times may take up to 7 business days. We promise — we read and reply to every single question. 🐱
🧡 Before reaching out, please check our website first. Most answers (order status, processing time, delivery) are already covered there.
Please don't ask about your package right after placing your order — processing takes 48–72 hours, and your parcel will already be on its way. Every minute we save is time we can spend finding more shelters that genuinely need our help.